Privacy Policy

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Introduction and Who We Are

Welcome to Pequod's Pizza. We are a food service business operating in the United States, committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy applies to all personal information we collect through our website pequodspizzas.world, our online ordering systems, in-store interactions, customer service communications, email correspondence, and any other services we provide.

Our contact details for all privacy-related inquiries are as follows:

By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.

2. Legal Framework and Applicable Laws

As a business operating in the United States, we comply with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) – which prohibits unfair or deceptive acts and practices in commerce, including with respect to data privacy and security.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) – which provide California residents with specific rights regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA) – which restricts the collection of personal information from children under the age of 13.
• The CAN-SPAM Act – which establishes requirements for commercial email communications.
• The Electronic Communications Privacy Act (ECPA) – which governs the interception and disclosure of electronic communications.
• Any other applicable state privacy laws in jurisdictions where we operate or where our customers reside.

We are committed to upholding the rights of our customers and website visitors under each of these frameworks, and we continuously review our practices to ensure compliance as laws evolve.

3. Information We Collect

We collect various types of information in connection with the operation of our food service business and online platform. The categories of information we may collect include the following:

3.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (where required for age verification)
• Username and password (for account holders)
• Profile photo or avatar (if voluntarily uploaded)

3.2 Payment and Transaction Information

When you complete a purchase through our website or ordering platform, we collect transaction-related information, including:

• Order details (items ordered, quantities, special instructions)
• Order history and frequency
• Payment method type (e.g., credit card, debit card, digital wallet)
• Billing information (processed securely through our third-party payment processors)

Please note that we do not directly store full payment card numbers. All payment processing is handled by PCI-DSS compliant third-party payment processors.

3.3 Usage and Behavioral Data

When you visit our website pequodspizzas.world, we automatically collect information about how you interact with our site, including:

• Pages visited and time spent on each page
• Clickstream data and navigation patterns
• Search queries entered on our website
• Items viewed, added to cart, or saved
• Referral URLs (the website that directed you to ours)
• Time and date of your visit
• Features and functions you interact with

3.4 Device and Technical Information

Our servers and analytics tools may automatically collect technical information from your device, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution
• Language and regional settings
• Mobile device identifiers (where applicable)
• Network provider information

3.5 Location Data

With your permission, we may collect your approximate or precise geographic location for the purpose of providing delivery services, showing you relevant restaurant locations, and estimating delivery times. You may disable location sharing through your browser or device settings at any time.

3.6 Communications and Customer Service Data

When you contact us by email, phone, or through our website contact forms, we collect:

• The content of your messages and inquiries
• Records of correspondence and call logs
• Feedback, reviews, and ratings you submit
• Survey responses

3.7 Marketing and Preference Data

If you subscribe to our newsletters, promotional emails, or loyalty programs, we collect information about your marketing preferences, food preferences, dietary restrictions, and communication opt-in/opt-out status.

3.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect data about your browsing behavior. Please refer to Section 8 of this Privacy Policy for detailed information about our use of cookies.

4. How We Use Your Information

We use the personal information we collect for the following legitimate purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup
• Managing your account and providing access to account features
• Communicating with you about your orders, including confirmations, updates, and receipts
• Arranging delivery logistics and coordinating with third-party delivery services
• Responding to customer service inquiries and resolving complaints

4.2 Website Performance and Analytics

• Monitoring and analyzing website traffic and user behavior to improve our online platform
• Identifying technical issues, bugs, and performance bottlenecks
• Conducting A/B testing and user experience research
• Generating aggregated, anonymized statistical reports

4.3 Marketing and Personalization

• Sending you promotional emails, special offers, and newsletters (with your consent)
• Personalizing your experience on our website based on your preferences and history
• Displaying targeted advertising on our website and third-party platforms
• Running loyalty programs, contests, and promotional campaigns

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Preventing and detecting fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public
• Responding to lawful requests from government authorities and law enforcement

4.5 Business Operations and Improvement

• Conducting internal research and development to improve our menu and services
• Managing our business relationships and vendor contracts
• Training our staff and improving customer service quality
• Planning business expansions and operational decisions

5. How We Share Your Information

Pequod's Pizza does not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party companies and individuals that help us operate our business and provide services to you. These service providers may include:

• Payment processors – to securely handle payment card transactions
• Delivery partners – to fulfill food delivery orders
• Email marketing platforms – to send newsletters and promotional communications
• Analytics providers – such as Google Analytics, to help us understand website usage
• Cloud hosting and IT services – to host our website and store data securely
• Customer relationship management (CRM) systems – to manage customer accounts and interactions
• Advertising networks – to serve relevant advertisements

All service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy, and to maintain appropriate security measures.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in response to a valid legal process, including:

• Court orders, subpoenas, or other judicial processes
• Requests from regulatory agencies or law enforcement authorities
• Situations where disclosure is necessary to prevent harm, fraud, or criminal activity
• Protection of the legal rights and interests of Pequod's Pizza

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring of our business, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership and its implications for your personal information.

5.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify any individual with third parties for research, marketing, analytics, or business purposes. This data cannot be used to identify you personally.

5.5 With Your Consent

We may share your information with other third parties where you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

6. Data Security

The security of your personal information is of paramount importance to us. Pequod's Pizza implements a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Measures

• SSL/TLS Encryption: Our website uses Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols to encrypt data transmitted between your browser and our servers.
• Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted using industry-standard encryption protocols.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways, ensuring that your payment card information is handled with the highest level of security.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by firewalls and intrusion detection and prevention systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential weaknesses.

6.2 Administrative Measures

• Access to personal data is restricted to authorized personnel on a need-to-know basis.
• All employees and contractors with access to personal data are required to undergo privacy and security training.
• We maintain internal data protection policies and procedures.
• We have established incident response procedures to handle any potential data breaches promptly.

6.3 Data Breach Notification

In the unlikely event of a data security breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by applicable law, including relevant state data breach notification laws. Notifications will be provided in a timely manner and will include information about the nature of the breach, the data affected, and the steps we are taking to mitigate the impact.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We respect and honor these rights and have established processes to facilitate their exercise.

7.1 Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of data, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as data we are required to retain by law).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information is collected, used, shared, or sold, and for what purpose.
• Right to Delete: The right to request deletion of personal information collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Note: Pequod's Pizza does not sell your personal information.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

To exercise any of your California privacy rights, please contact us using the information in Section 14 of this Privacy Policy. We will respond to verifiable consumer requests within 45 days as required by CCPA/CPRA. We may extend this period by an additional 45 days when reasonably necessary, in which case we will notify you.

7.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form at pequodspizzas.world

We may need to verify your identity before processing your request to protect your information from unauthorized access. Verification may require you to provide certain account details or additional identifying information.

8. Cookie Policy

Our website pequodspizzas.world uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help the website recognize your device on future visits and remember your preferences and settings.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and configure your browser to notify you when cookies are set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more information about managing cookies, please refer to your browser's help documentation or visit www.allaboutcookies.org.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9.1 Retention Periods

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information. If deletion is not immediately possible due to technical constraints, we will isolate the data from further processing until deletion can be completed.

10. Children's Privacy

Pequod's Pizza takes the protection of children's privacy very seriously. Our website pequodspizzas.world is intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we may take appropriate action.

Individuals between the ages of 13 and 17 may only use our services with the verified consent and supervision of a parent or legal guardian, who accepts this Privacy Policy on their behalf. By allowing a minor to use our services, parents and guardians accept responsibility for that minor's use and agree to the terms of this Privacy Policy.

11. International Data Transfers

Pequod's Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, in the course of operating our business and using certain service providers, your data may be transferred to, stored in, or processed in countries other than the United States.

When we transfer personal information internationally, we take steps to ensure that adequate protections are in place to safeguard your information in accordance with applicable law. These protections may include:

• Contractual clauses and data processing agreements with our international service providers that impose data protection standards equivalent to those applicable in the United States
• Ensuring that our service providers are certified under appropriate privacy frameworks
• Conducting due diligence to verify that international service providers maintain appropriate security measures

By using our website or services, you acknowledge and consent to the transfer of your personal information to the United States and, where applicable, to other countries as described in this section.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Pequod's Pizza. These may include social media platforms, payment gateways, food delivery apps, and partner websites. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services you access through links on our website. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

When you use third-party platforms to interact with Pequod's Pizza (such as ordering through a third-party delivery app or following us on social media), those platforms may collect information about you in accordance with their own privacy policies.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised Privacy Policy on our website at pequodspizzas.world
• Send a notification email to registered account holders where the changes are material
• Display a prominent notice on our website homepage for a reasonable period following significant updates

Your continued use of our website or services after the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our privacy team using the following details:

We aim to respond to all privacy-related inquiries within 30 days of receipt. For complex requests or those requiring identity verification, we may require up to 45 days, and will notify you of any extension within the initial 30-day period.

15. How to File a Complaint with a Data Protection Authority

If you believe that your privacy rights have been violated and you are not satisfied with our response to your concerns, you have the right to escalate your complaint to the appropriate authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection and enforcement of privacy-related laws in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 State Attorneys General

Residents of individual states may also file privacy complaints with their state's Attorney General office. Each state has its own consumer protection division that handles privacy-related complaints. You can find your state's Attorney General office by visiting the National Association of Attorneys General website at www.naag.org.

15.3 California Privacy Protection Agency (CPPA)

If you are a California resident and wish to file a complaint regarding your rights under the CCPA or CPRA, you may contact the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834