Terms of Service

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pequod's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the Website at pequodspizzas.world and all associated services, content, features, and functionality offered by Pequod's Pizza.

By accessing the Website, creating an account, placing an order, subscribing to newsletters, or otherwise engaging with our digital or physical services, you expressly agree to these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our Services.

If you are using the Website or Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

You must be at least eighteen (18) years of age to use our Services. By using the Website, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2. Description of Services

Pequod's Pizza operates as a food service business offering the following services through its Website and physical operations:

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery through the Website or affiliated third-party delivery platforms.
• Menu Information: The Website provides detailed information about our food offerings, including pizzas, appetizers, beverages, desserts, and other menu items, along with pricing, nutritional information (where available), and allergen disclosures.
• Account Management: Registered users may create and manage personal accounts to track orders, save preferences, and access loyalty rewards or promotional offers.
• Catering and Special Orders: We may offer catering services or special bulk orders subject to separate agreements or terms communicated at the time of order.
• Promotional Programs: From time to time, we may offer promotions, loyalty programs, discounts, coupons, or special deals accessible through the Website.
• Customer Support: We provide customer service channels for inquiries, complaints, feedback, and order assistance via email and other means listed in these Terms.
• Informational Content: The Website contains general content about Pequod's Pizza's history, locations, values, and community involvement.

We reserve the right to modify, expand, restrict, or discontinue any aspect of the Services at any time, without prior notice, at our sole discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Pequod's Pizza does not guarantee that the Website or any Services will be available at all times. The Website may be subject to interruptions due to maintenance, technical issues, or circumstances beyond our control.

3. User Accounts and Registration

To access certain features of our Services, including online ordering and loyalty programs, you may be required to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted by any registration form on the Website;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your password confidential and secure, and not share it with any third party;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend, terminate, or refuse to create any account at our sole discretion, including if we believe that you have violated these Terms or if your account activity is fraudulent, harmful, or otherwise inappropriate.

You may not create multiple accounts for the purpose of circumventing restrictions, obtaining unauthorized discounts, or manipulating our promotional programs. We reserve the right to merge, delete, or restrict duplicate accounts.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Services. You agree to comply with all applicable federal, state, and local laws and regulations.

4.1 General Obligations

• Provide truthful and accurate information when placing orders or communicating with us;
• Pay all amounts due for orders placed through our Website or Services in a timely manner;
• Comply with all applicable laws, including consumer protection laws and the Federal Trade Commission Act;
• Respect the intellectual property rights of Pequod's Pizza and third parties;
• Use the Website only for personal, non-commercial purposes unless expressly authorized by us in writing.

4.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose;
• Attempting to gain unauthorized access to any portion or feature of the Website, or to any other systems or networks connected to the Website;
• Using any automated tools, bots, scrapers, spiders, or similar technologies to access, collect data from, or interact with the Website without our prior written consent;
• Uploading, transmitting, or distributing any viruses, malware, ransomware, or other harmful code;
• Engaging in any conduct that could damage, disable, overburden, or impair the Website or its servers;
• Impersonating any person or entity, or falsely claiming an affiliation with any person, organization, or business;
• Collecting or harvesting any personally identifiable information from the Website without authorization;
• Using the Website to send unsolicited communications, spam, or promotional materials;
• Attempting to reverse-engineer, decompile, disassemble, or otherwise derive the source code of any software or proprietary systems used in connection with the Website;
• Posting or transmitting any content that is defamatory, obscene, offensive, threatening, or harassing;
• Manipulating order systems, pricing displays, or promotional mechanisms to obtain products at unauthorized prices or quantities;
• Using the Services for any purpose that could expose Pequod's Pizza to legal liability or reputational harm;
• Violating any applicable federal, state, or local law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Electronic Communications Privacy Act.

Violation of any of the above prohibitions may result in immediate termination of your account and access to the Services, as well as potential legal action.

5. Orders, Payments, and Pricing

5.1 Order Placement

When you place an order through our Website, you are submitting an offer to purchase the food items selected at the prices listed. All orders are subject to availability and acceptance by Pequod's Pizza. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

5.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales tax, delivery fees, or other charges, which will be disclosed at checkout before you complete your order. We make every effort to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly.

5.3 Payment Terms

We accept major credit cards, debit cards, and other payment methods as indicated on the Website at the time of checkout. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information is accurate and complete;
• You authorize us to charge the applicable amounts to your payment method.

All payment transactions are processed through secure third-party payment processors. We do not store complete payment card information on our servers. We are not responsible for errors or issues arising from your payment provider.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or credits may be issued at our sole discretion in cases where an order was incorrectly prepared, contained unauthorized ingredients, or was not delivered as promised. To request a refund or report an issue, please contact us at [email protected] within twenty-four (24) hours of the order delivery or pickup time. We reserve the right to request photographic evidence or other documentation to process refund requests.

6. Intellectual Property Rights

All content, materials, and elements available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, and the overall appearance and design of the Website (collectively, "Intellectual Property"), are the exclusive property of Pequod's Pizza or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

The Pequod's Pizza name, logo, and all related product names, design marks, and slogans are trademarks or registered trademarks of the Company. You are expressly prohibited from using any of our trademarks without our prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes. This license does not include the right to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Intellectual Property;
• Modify, adapt, translate, or create derivative works based on any Intellectual Property;
• Use any Intellectual Property for commercial purposes without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices.

Any unauthorized use of our Intellectual Property may constitute a violation of copyright, trademark, and other applicable laws and may result in legal action. If you believe that any content on the Website infringes your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

7. Food Allergen and Nutritional Disclaimer

Pequod's Pizza takes food safety seriously; however, our kitchen facilities handle a wide variety of ingredients, including common allergens such as gluten, dairy, eggs, nuts, soy, fish, and shellfish. We cannot guarantee that any menu item is completely free from allergens or cross-contamination. Customers with known food allergies, dietary restrictions, or medical conditions should contact us directly before placing an order and assume full responsibility for decisions made regarding the consumption of our products.

Nutritional information provided on the Website is approximate and may vary based on preparation methods, ingredient availability, and portion sizes. Such information is provided for general informational purposes only and should not be relied upon for medical, dietary, or nutritional guidance.

8. Third-Party Links and Services

The Website may contain links to third-party websites, services, or platforms (including but not limited to third-party delivery services, payment processors, and social media platforms) that are not owned or controlled by Pequod's Pizza. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of third-party websites and assume no responsibility for them.

Your access to and use of third-party websites or services is governed solely by the terms and privacy policies of those third parties. We strongly encourage you to review the terms and privacy policies of any third-party service before using it. We shall not be liable for any loss or damage arising from your use of any third-party website or service.

9. Disclaimers — Services Provided "As-Is"

10. Limitation of Liability

11. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Website or Services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Any content you submit, post, or transmit through the Website;
• Your negligence or willful misconduct;
• Any dispute or issue between you and any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You agree not to settle any such matter without our prior written consent.

12. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, available at pequodspizzas.world, describes how we collect, use, store, and share your personal information in connection with your use of the Website and Services. By using our Services, you acknowledge and consent to our data practices as described in the Privacy Policy, which is incorporated into these Terms by reference.

To the extent that you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for more information about your California privacy rights.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Governing Law and Jurisdiction

These Terms of Service, and any dispute arising out of or related to these Terms or your use of the Website and Services, shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Pequod's Pizza is incorporated or primarily operates, without regard to its conflict of law principles.

Subject to the Dispute Resolution section below, you agree to submit to the personal jurisdiction of the federal and state courts located in the applicable jurisdiction in the United States for the resolution of any disputes not subject to arbitration under these Terms.

You agree that any cause of action arising out of or related to the Website or Services must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact Pequod's Pizza at [email protected] and attempt to resolve any dispute informally. We will attempt to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute is not resolved within that period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA), RATHER THAN IN COURT. The arbitration shall be conducted in English and in the jurisdiction where Pequod's Pizza is primarily located. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU EXPRESSLY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If a court determines that this class action waiver is unenforceable, then the agreement to arbitrate shall be void as to that particular claim.

14.4 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY CLAIMS BROUGHT AGAINST PEQUOD'S PIZZA ARISING UNDER THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Website and Services at any time, with or without notice, for any or no reason;
• Delete your account and any associated data, subject to our Privacy Policy and applicable law;
• Refuse to provide Services to any person or entity at any time.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to access the Website and Services will immediately cease.

Upon termination of these Terms for any reason, all provisions that by their nature should survive termination shall survive, including but not limited to: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and this Termination provision.

16. Electronic Communications and Consent

By using our Website and Services, you consent to receive electronic communications from Pequod's Pizza, including but not limited to order confirmations, receipts, service announcements, and promotional messages. These communications may be sent via email, SMS text message, or posted on the Website. You agree that any notices, agreements, disclosures, or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you opt in to marketing communications, you may opt out at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you may still receive transactional communications related to your orders and account.

17. Changes to Terms of Service

Pequod's Pizza reserves the right to modify, amend, update, or replace these Terms of Service at any time in its sole discretion. When we make material changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice via email or a prominent notice on the Website.

Your continued use of the Website or Services after any such changes become effective constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree with any changes to the Terms, you must discontinue using the Website and Services immediately.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The failure of Pequod's Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Pequod's Pizza.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pequod's Pizza on the Website, constitute the entire agreement between you and Pequod's Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and Services.

No agency, partnership, joint venture, employment, or franchise relationship is created between you and Pequod's Pizza by reason of these Terms, your use of the Website, or your placement of any order.

20. Force Majeure

Pequod's Pizza shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic, fire, flood, severe weather, acts of terrorism or war, government actions or orders, labor strikes or disputes, supply chain disruptions, power outages, or failures of telecommunications or internet infrastructure. In the event of such circumstances, we will make reasonable efforts to notify you and resume performance as soon as practicable.

21. Accessibility

Pequod's Pizza is committed to making our Website accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience difficulty accessing any portion of our Website or Services due to a disability, please contact us at [email protected] so that we may assist you or provide information in an alternative format.

22. Children's Privacy

The Website and Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records in accordance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

23. Consumer Protection and Compliance

Pequod's Pizza operates in compliance with applicable federal and state consumer protection laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.). We are committed to honest and fair dealings with all of our customers. Any unfair, deceptive, or abusive practices are strictly contrary to our business policies.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Consumer Legal Remedies Act (CLRA). Residents of other states may also have specific rights under their respective state consumer protection laws. We encourage you to review your applicable state laws and contact us with any questions or concerns.

24. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or our Services, please contact us using the information below:

These Terms of Service were last updated on April 2, 2026, and are effective as of that date.